Privacy Policy for serraviont

Learn more about our privacy commitment. We are dedicated to handling your information carefully and transparently in accordance with Australian privacy standards.

Information We Collect

We collect relevant personal data to help us deliver consultation services with care and professionalism.

• Details you provide to us directly, such as your name, contact information, and message contents submitted through our forms.
• Information about how you interact with our site, including technical data like browser type, device, and visit duration.
• Any correspondence with our team, including feedback, enquiries, or additional information you share during sessions.
• Other data obtained with your consent or as required by Australian law to deliver our services responsibly.

How We Use Your Data

We use collected data solely to improve communication and provide tailored consultation services.

• Responding to requests, arranging sessions, and providing updates on your enquiries or applications.
• Sending relevant information about consultations, updates, and important service changes.
• Improving our site’s usability by studying trends and interaction patterns for better client experience.
• Meeting legal requirements and ensuring security for both clients and consultants.

Legal Basis for Data Use

We process personal information as required for service delivery and as permitted under Australian law.

Your data is used lawfully—either with your clear consent or where needed for the performance of our consultation services. We also act to comply with local regulations.

Sharing Information

We do not sell or rent your data. Sharing occurs only in limited, responsible circumstances.

• With consultants and staff who require your information to arrange or deliver services you request, always observing confidentiality.
• With third-party service providers who help operate our site, under strict data privacy agreements.
• When required by law, regulation, or valid legal process, we may disclose necessary information to authorities.

Data Security

Your information is secured with standard industry safeguards, including encrypted communications, safe storage, and ongoing internal review. We aim to prevent unauthorised access or disclosure and regularly reassess our measures for effectiveness.

Your Rights

You have rights concerning personal data under Australian law, including access and correction.

• Request access to your stored personal information at any time.
• Ask us to correct inaccuracies or update your information as needed for service delivery.
• Request deletion of your personal data, unless required otherwise for legal reasons.
• Opt out of non-essential communications by contacting our team directly.

Use of Cookies

Cookies help us understand site performance and enhance your browsing experience. See our Cookie Policy for details on their use and choices available.

Cookie Policy Cookie Policy

Contact Us

If you have privacy questions or wish to exercise your rights, please contact us using the options below.

Policy Updates and Changes

We will update this policy if our data practices change. Please review this page for the latest version before engaging our services.